kayako.com

Kayako offers an AI help desk platform to improve customer support without hiring more agents. It explains an AI-based workflow: triage, AI answers, and continuous learning, to reduce ticket age and raise CSAT. The site promotes a phased rollout by experts (one product line at a time) and shows before/after metrics (ticket age from 18 hours to under 5 hours; CSAT from 76% to 90%). It targets support leaders with a 5-step guide to scaling without more headcount and invites bookings for strategy sessions, highlighting 300+ teams using it.